What We Can Learn From Digital Transformation of Walmart


Walmart is the world’s largest retailer, and they are also one of the most innovative. Over the past few years they have been using digital to transform their retail business, including using technology to assist employees in stores and finding ways to use less resources while increasing sales.

1. Use technology to innovate.

  • Use technology to innovate.
  • Technology is a tool, not the goal. It’s there to help you achieve your goals and discover new opportunities. Technology can help you innovate by providing insights into customer behavior, allowing for more precise merchandising decisions, or improving operational efficiency through automation of manual tasks.

2. Become an expert in your industry.

  • Become an expert in your industry.

The first step to digital transformation is becoming an expert in your industry and knowing everything there is to know about your customers, competitors and technology. If you’re not already doing this, then start by reading up on the latest trends in retailing, marketing and social media–and then put those learnings into practice!

3. Embrace a culture of collaboration and experimentation

Collaboration is important, and it’s something that many companies struggle with. After all, how do you get people who are used to working alone or in small teams to work together?

The answer lies in creating an environment where everyone feels safe enough to try new things and make mistakes. It’s also important for leaders to encourage collaboration among employees at every level of the organization–from executives down through frontline workers–so they can share their knowledge with one another and learn from each other’s experiences.

Technology will help you do more with less resources and time

One of the most important lessons we can learn from Walmart’s digital transformation is that technology is a tool. It can help you achieve more with less resources and time, which will in turn improve your customer experience, internal processes and supply chain.

If you’re looking to make similar improvements at your company or organization then here are some things to keep in mind:

  • Technology should be used as an enabler rather than a goal in itself. The goal should always be improving how we deliver value to our customers – whether they are internal or external customers – by making better decisions faster based on real-time data insights rather than relying on intuition only!


Walmart has been innovating since its founding in 1962, and it’s safe to say that the company is still on the cutting edge of retail technology. Today, Walmart continues to use technology as a way to improve customer experience and increase efficiency across all aspects of its operations. While many other retailers have been slow to adopt new technologies like mobile shopping apps or virtual reality shopping experiences, Walmart has been ahead of the curve since day one–and this is why we think they’re doing so well.